1. Which of the following would make the best problem statement? a. We have a cycle time delay of…

1. Which of the following would make the best problem statement?

a. We have a cycle time delay of 24 hours due to the staff turnover

b. We have a cycle time delay because we need to hire more people

c. The cycle time for the invoicing process is taking 48 hours longer than the target cycle time

d. We have a backlog in the processing department because the review department is sporadic in their delivery

2. Which question helps to define the Customers on a SIPOC map?

a. Who are the recipients of the goods and services of the process?

b. What are materials and information that go into the process?

c. What are the goods and services that come out of the process?

3. Which project charter element best describes the importance and the reason for doing the project?

a. Project Scope

b. Preliminary Plan

c. Business Case

d. Problem Statement

4. Which process map displays a bird’s eye view of the process?

a. Value Stream Map

b. Swimlane Map

c. Spaghetti Chart

d. SIPOC