A 4-star hotel plans to be a Muslim-friendly hotel (not yet Shariah-compliant). It is going to be…

A 4-star hotel plans to be a Muslim-friendly hotel (not yet
Shariah-compliant). It is going to be a transformational change
that is risky, yet the hotel management perceives the change as
timely. To realize the objective to be a Muslim-friendly hotel, the
hotel’s top management appointed a team of Organizational Change
and Development experts. You are one of the Organizational Change
and Development experts.

Question 1: Why is the issue faced by the hotel
related to Organizational Change and Development?
Explain. (10 marks)

Question 2: Using human process intervention,
describe THREE kinds of approaches you would use in order to get
feedback from the hotel managers and staff? (15 marks)

Question 3: Transforming from a conventional
hotel into a “Muslim-friendly hotel” has an implication on employee
performance management. Recommend THREE new elements that could be
introduced in the employee performance appraisal and reward system.
(15 marks)

Question 4: The hotel managers and staff
require intensive training in order to fully embrace the
“Muslim-friendly hotel” concept. Recommend TWO most appropriate
training programs to offer for the managers and staff. (10
marks)

Question 5: Assume after several years, the
“Muslim-friendly hotel” concept is successful. The hotel becomes
well-known and famous. In order to stay competitive in the
industry, suggest TWO new